For a No Show: Appointment card > change the green Confirmed Status to No Show > The Outstanding Balance will display your Cancellation Policy charge > click Checkout > confirm this is the correct amount as you can modify this amount if you do not wish to charge the client.
Hit Continue to Payment > and if the client has pre authorised their card to be stored ensure your client is aware of the charges before processing > press Confirm
Cancelled appointment: Appointment Card > change the green Confirmed Status to Cancelled > Select a cancellation reason > The note will be an internal note that the client will not receive, it is for your own purpose. They will only receive a message to let them know the appointment has been cancelled.
The Outstanding Balance will display your Cancellation Policy charge > click Checkout > confirm this is the correct amount as you can modify this amount if you do not wish to charge the client > Continue to Payment > select the card on file > press Confirm
*IF YOU ARE USING A PRE AUTHORISED CARD ENSURE YOUR CLIENT IS AWARE OF THE CHARGES BEFORE PROCEEDING
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