Can I create my own rules for cancellations?

You can create up to four policies. The range you can choose from goes from 24 hours up to a week and it includes the percentage of charges you would like to take for a cancelled appointment. 

For example, you could choose to charge 50% for cancellations with 24 hours’ notice and 25% for those with 2 days’ notice.

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To do this select My Shop > Shop Profile > Cancellation Policy

If you only take cash payment it will be your responsibility to enforce this with your client.