My client has cancelled over the phone/text

If your client has cancelled their appointment over the phone or by text. Head to Calendar > view their Appointment Info> click on the drop down arrow > click Cancelled.

Once you have pressed Rescheduled or Cancelled > Add a Note > Please add details of the cancellation e.g. client called at X and cancelled because of X.

If you have a cancellation policy, this will show as a remaining balance to be paid. You'll need to manually Checkout the appointment and charge the client.